What is a Request?

Each Request has the following fields:

• Status

  Requests have a status of either Open or Closed.

  • This field is named Complete in the field library.

• Subject

  Requests have a Subject of no more than 140 characters.

  • This field is not editable in Slack.

• Requester

  Requests have a Requester who submitted the Request.

  • This field is not editable in Slack.

• Assignee

  Requests can have an Assignee who is a member of the relevant team.

  • This field is optional by default and can be removed from Request forms.

  • If this field is removed from the Request form, only team members will be able to make changes to it.

• Due date

  Requests can have a Due date.

  • This field is optional by default and can be removed from Request forms.

  • If this field is removed from the Request form, only team members will be able to make changes to it.

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These fields sync with their counterparts in any connected tools. Any other fields attached to a Request will be pushed to tools at submission, but are not editable in Slack.

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