Slack-native support means you can chat with our support team from the app home.

Like other apps from Happybara, support is offered natively in Slack.

To submit a support ticket:

  • Provide as much detail as possible about your question or the issue you encountered.

Once you submit your ticket:

  • You will recieve the ticket as a message in the app home Messages tab.

  • If you want to supply any additional information, you can post messages in the thread on this message.

  • To minimize Nighowl's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to along with your Ticket ID.

  • Our support team's messages will appear as replies in this thread and you will recieve notifications.

  • Tickets can be reopened after being closed by clicking the Reopen button.

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