# Support

### Like other apps from Happybara, support is offered natively in Slack.  

#### To submit a support ticket:

* Click the :bulb:`Help` button at the top of the app home to pull up the Help modal.
* Click the :raised\_hand:`Get support` button to begin filling out a support ticket.

{% hint style="info" %}
The :raised\_hand:`Get support`button appears in other areas of the app when relevant.  It always starts the support ticket submission process.
{% endhint %}

* Provide as much detail as possible about your question or the issue you encountered.
* Click the :bellhop:`Submit` button to open your ticket.

#### Once you submit your ticket:

* You will recieve the ticket as a message in the app home `Messages` tab.
* If you want to supply any additional information, you can post messages in the thread on this message.
* To minimize Nighowl's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to [**support@happybara.io**](mailto:support@happybara.io) along with your `Ticket ID`.
* Our support team's messages will appear as replies in this thread and you will recieve notifications.
* Once your question has been answered or the issue has been resolved, please close the ticket by clicking the :ballot\_box\_with\_check:`Close` button on the support ticket message.

  > Tickets can be reopened after being closed by clicking the `Reopen` button.

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{% endtab %}

{% tab title="Support Modal" %}
![](https://1029853451-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M8N-2NuR5V0ryoqtTWk%2F-MBzxzToL0wEZZG2N0D1%2F-MBzylChMVeU7YTy7Gx2%2Fimage.png?alt=media\&token=f0f167d9-a737-4d1c-a676-19741cb1d0fd)
{% endtab %}
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://happybara.gitbook.io/nightowl/happybara/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.