Links

Support

Slack-native support means you can chat with our support team from the app home.

Like other apps from Happybara, support is offered natively in Slack.

To submit a support ticket:

  • Click the
    💡
    Help button at the top of the app home to pull up the Help modal.
  • Click the
    ✋
    Get support button to begin filling out a support ticket.
The
✋
Get supportbutton appears in other areas of the app when relevant. It always starts the support ticket submission process.
  • Provide as much detail as possible about your question or the issue you encountered.
  • Click the
    🛎
    Submit button to open your ticket.

Once you submit your ticket:

  • You will recieve the ticket as a message in the app home Messages tab.
  • If you want to supply any additional information, you can post messages in the thread on this message.
  • To minimize Nighowl's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to [email protected] along with your Ticket ID.
  • Our support team's messages will appear as replies in this thread and you will recieve notifications.
  • Once your question has been answered or the issue has been resolved, please close the ticket by clicking the
    ☑
    Close button on the support ticket message.
    Tickets can be reopened after being closed by clicking the Reopen button.
Help Modal
Support Modal