# Support

### Like other apps from Happybara, support is offered natively in Slack.  

#### To submit a support ticket:

* Click the :bulb:`Help` button at the top of the app home to pull up the Help modal.
* Click the :raised\_hand:`Get support` button to begin filling out a support ticket.

{% hint style="info" %}
The :raised\_hand:`Get support`button appears in other areas of the app when relevant.  It always starts the support ticket submission process.
{% endhint %}

* Provide as much detail as possible about your question or the issue you encountered.
* Click the :bellhop:`Submit` button to open your ticket.

#### Once you submit your ticket:

* You will recieve the ticket as a message in the app home `Messages` tab.
* If you want to supply any additional information, you can post messages in the thread on this message.
* To minimize Channitor's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to [**support@happybara.io**](mailto:support@happybara.io) along with your `Ticket ID`.
* Our support team's messages will appear as replies in this thread and you will recieve notifications.
* Once your question has been answered or the issue has been resolved, please close the ticket by clicking the :ballot\_box\_with\_check:`Close` button on the support ticket message.

  > Tickets can be reopened after being closed by clicking the `Reopen` button.

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{% endtab %}

{% tab title="Support Modal" %}
![](https://2067376317-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M8N-LLNh-VTpSDY0g6H%2F-MC-4I12MUJvbUsA8kLQ%2F-MC-4bVDbhUtP3tZn46K%2Fimage.png?alt=media\&token=4a483551-7c2f-432d-add9-a82b0b4d0230)
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