Support
Slack-native support means you can chat with our support team from the App Home.
Like other apps from Happybara, support is offered natively in Slack.
To submit a support ticket:
Provide as much detail as possible about your question or the issue you encountered.
Once you submit your ticket:
You will recieve the ticket as a message in the App Home
Messages
tab.If you want to supply any additional information, you can post messages in the thread on this message.
To minimize Proper's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to support@happybara.io along with your
Ticket ID
.Our support team's messages will appear as replies in this thread and you will recieve notifications.
Tickets can be reopened after being closed by clicking the
Reopen
button.
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