Support

Slack-native support means you can chat with our support team from the App Home.

Like other apps from Happybara, support is offered natively in Slack.

To submit a support ticket:

• Click the 💡Help button at the top of the App Home to pull up the Help modal.

• Click the ✋Get support button to begin filling out a support ticket.

The ✋Get supportbutton appears in other areas of the app when relevant. It always starts the support ticket submission process.

• Provide as much detail as possible about your question or the issue you encountered.

• Click the 🛎️Submit button to open your ticket.

Once you submit your ticket:

• You will recieve the ticket as a message in the App Home Messages tab.

• If you want to supply any additional information, you can post messages in the thread on this message.

• To minimize Proper's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to [e-mail] along with your Ticket ID.

• Our support team's messages will appear as replies in this thread and you will recieve notifications.

• Once your question has been answered or the issue has been resolved, please close the ticket by clicking the ☑️Close button on the support ticket message.

  Tickets can be reopened after being closed by clicking the Reopen button.

Help Modal

Support Modal